Question 1

How is FlowDesk different from a project management tool?

Accepted Answer

FlowDesk is designed around the complete freelancer-client workflow, connecting client work, projects, deliverables, approvals, documents, invoices, and payment tracking in one workspace.

Question 2

Do clients need an account?

Accepted Answer

Clients use the dedicated client portal to access the work shared with them. The exact access flow depends on the portal setup for their workspace.

Question 3

Can I create professional invoices?

Accepted Answer

Yes. FlowDesk lets you create itemized invoices with configurable taxes, supported currencies, payment terms, discounts where available, and professional PDF and print output.

Question 4

Can I accept payments through FlowDesk?

Accepted Answer

FlowDesk currently focuses on invoice creation and payment tracking. You can record payments received and keep outstanding balances organized.

Question 5

Can clients request revisions?

Accepted Answer

Yes. Clients can review deliverables and submit structured revision requests so feedback stays connected to the work being reviewed.

Question 6

How is my client work protected?

Accepted Answer

FlowDesk keeps client work organized within the appropriate workspace and controls access to information based on the user’s role and workspace.

Issue Type	Response Target
General support	Within 2 business days
Payment issues	Within 1 business day
Login problems	Within 1 business day
Privacy requests	Acknowledge within 2 business days
Critical security issues	Prioritised immediately

Contact & Support

2. Response Target Guidelines

3. Direct Email Endpoints

General Support

Privacy & Data Rights

Security Vulnerabilities

4. Privacy & Data Rights Inquiries